We consider our work to be extremely important and we are fully aware of the consequences that an eventual oversight could have for people and property, our clients' reputations as well as ours.
Therefore, we take every opportunity to do the job well and we use every feedback to improve our service quality. We are proud of the fact that 100% of our clients who participated in the survey rated us as a company they would recommend to their partners, 96% commended the quality of our work and 93,5% expressed a high satisfaction with the speed of claims handling. If we take into account all elements that affect customer satisfaction, we are very pleased with the results and we do our best to make them even better.
The particular nature of our work lies in the fact that we rarely have the occasion to replicate a solution used in previous project to a new one. Often we are faced with unforeseen situations, like when an earlier work phase is not completed, the wall is not where it was planned to be, or there was a last minute conversion of certain premises to a different use.
Therefore, we do not try to set out hundreds of rules for our employees to follow. Instead, we define values, which provide each of us with clear guidelines that help us make quick and efficient decisions.
In case you notice, at any stage of our work, that we are not following these values, please do us a favor and let us know. We will be grateful, and in return you will get the service you deserve.